Business Challenges: Customer Relationship Management

NetSuite CRM and CRM+

Automate your processes: from contact-to-contract-to-cash

NetSuite CRM holds all your customer focussed activities in one place

NetSuite gives you a complete view of your prospects and customers, enabling you to close sales faster, offer better service, to up-sell,cross-sell, and get paid sooner. Because it is a hosted solution you have no extra software or hardware to purchase or maintain

Business Challenges

• We want our website to integrate with other forms of customer acquisition
• We should be selling more to existing customers
• Our prospect and customer information is not linked
• Our CRM, accounting, warehousing and dispatch are not tied together
• We spend too much time managing our IT systems

NetSuite Solution

• NetSuite CRM connects with a static website to create an eCommerce portal that ties up with back-offce order fulfilment
• NetSuite CRM provides market statistics to create marketing campaigns and targets customers based on their purchase histories
• NetSuite CRM creates a single view, as prospects become customers - with their purchase patterns, payment history and current account.
• When purchased as the full NetSuite application, your CRM links to back-office and front-office systems, providing complete and up-to-the minute information at all times
• NetSuite CRM is a hosted and fully supported solution. You do not need to spend extra capital to have a fully maintained system tht is available 24x7

"The level of customer detail that NetSuite tracks is phenomenal. It allows us see our entire client history, which lets us provide more effective support."

Jay Cholewinski, Sales Director, Web Recruit

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